ICT Account Managers manage the sale of computer hardware, software and services to existing account clients and identifies further sales opportunities within these accounts, builds new account clients, manages customer satisfaction and retention, and coordinates the preparation and presentation of ICT sales proposals and tenders.

Skill Level

1

Unless you are exempt in very limited circumstances, you are required to have a positive Skills Assessment to apply for the visas listed above.

Skills Assessment authority for ICT Account Manager is Vocational & Education Training Assessment (VETASSESS). To have a positive skills assessment, you must meet the following criteria:

• Qualification assessed at AQF Bachelor degree or higher in a highly relevant field of study AND at least one year of post-qualification highly relevant employment at an appropriate skill level in the last five years

OR

• Qualification assessed at AQF Bachelor degree or higher WITH an additional qualification at AQF Diploma level in a highly relevant field of study AND at least two years of post-qualification highly relevant employment at an appropriate skill level in the last five years

OR

• Qualification assessed at AQF Bachelor degree or higher WITHOUT a highly relevant field of study AND at least three years of post-qualification highly relevant employment at an appropriate skill level in the last five years
• Applicants must meet both the qualification and employment requirements to obtain a positive skills assessment
• Highly relevant fields of study include:
  • Computer Science
  • Information Technology
• VETASSESS may consider other major fields of study if the employment is highly relevant AND there is a clear connection between the field of study and products, or services sold

Manage client accounts and represent companies in selling a range of computer hardware, software and other ICT goods and services to industrial, business, professional and other organisations.

Tasks

• Compiling lists of prospective client businesses using trade directories and other sources
• Acquiring and updating knowledge of employer’s and competitors’ goods and services, and market conditions
• Visiting regular and prospective client businesses to establish and act on selling opportunities
• Assessing customers’ needs and explaining the goods and services which meet their needs
• Promoting employers’ ICT goods and services to existing and prospective clients
• Quoting and negotiating prices and credit terms, and completing contracts and recording orders
• Arranging delivery of goods, installation of equipment and the provision of services
• Reporting to sales management on sales made and the marketability of ICT goods and services
• Following up with clients to ensure satisfaction with ICT goods and services purchased, arranging modifications and resolving any problems arising
• Preparing sales reports, and maintaining and submitting records of business expenses incurred

Skill Level

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

Occupations in this Group

• 225211 ICT Account Manager
• 225212 ICT Business Development Manager
• 225213 ICT Sales Representative